Integrating Casa Loyalty with Gorgias

Connect your loyalty program to your helpdesk — and turn every support conversation into a personalized experience.

With Casa Loyalty + Gorgias, your support agents can see customer loyalty data (like points balance, tier level, and referral link) directly inside the Gorgias sidebar. That means more context, faster responses, and better support.

🎁 Why integrate Casa Loyalty with Gorgias?

• Instant access to loyalty data: View loyalty points, tiers, and referral links right in Gorgias tickets.
• Faster, smarter support: Use loyalty details in macros and replies to personalize your responses.
• Better engagement: Recognize and reward your VIPs with tailored experiences.

🔧 How to set up the integration

Step 1: Connect Gorgias from Casa Loyalty

1. Go to your Casa Loyalty Dashboard > Integrations.
2. Find Gorgias and click Connect.
3. Log in with your Gorgias credentials and authorize the connection.

Step 2: Add Casa Loyalty to your Gorgias sidebar

1. In Gorgias, go to Settings > App Store > My Apps.
2. Open Casa Loyalty and ensure it’s toggled ON.
3. The loyalty widget will now appear on the right-hand side of any ticket with a recognized customer email.

✨ What data will I see in Gorgias?

Once integrated, your agents can see:

• 🎯 Points Balance – Current loyalty points
• 🏆 Loyalty Tier – What tier the customer is in
• 📢 Referral Link – Customer’s unique referral URL

❌ Disconnecting the integration

From Casa Loyalty:

• Go to Integrations > Gorgias and click Disconnect.

From Gorgias:

• Head to Settings > App Store > My Apps, click Casa Loyalty, then hit Disconnect App.

Updated on: 30/05/2026