The Free Gift Product feature allows customers to redeem their loyalty points to receive a specific product from your store for free. This is an excellent way to showcase popular items, delight your customers, and encourage repeat purchases.

How to Set Up the Free Gift Product Feature

Navigate to the Feature

• Open the CASA Loyalty app dashboard.
• Click on Program in the left-side menu.
• Go to Points > Setup.
• Click on the Ways to Redeem button and select Free Gift Product.

Customize the Details

Content Customization:

• Personalize the title and subtitle to make the reward appealing and easy to understand.

Example: Use "Redeem Points for Free Gift" as the title and "100 Points = Free Product" as the subtitle.

You can also edit these details for your landing page by selecting the Landing Page tab.

Configure Reward Values

1. Select a Product:

• Use the Browse option to select a specific product from your store.
• After selecting the product click on Add.
• Note: You can only add ONE Product at a time.

Points Cost:

• Specify the number of points customers need to redeem the free gift.

Example: 100 points for a product.

After Selection

Reward Expiry

Enable the Reward Expiry feature to set a time limit for redeeming rewards. This option allows you to:

• Expire issued rewards after a specified duration.

Available durations:

• 6 months (encourages quicker redemptions).

1 year (provides more flexibility for customers).

4. ## Customize the Icon

• Choose the default icon or upload your own to align with your branding.

5. ## Activate or Deactivate the Feature:

• Use the Status toggle to enable (Active) or disable (Disable) the feature as needed.

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Save Your Settings:

Once all configurations are complete, click Save to apply the changes and enable the feature.

Updated on: 30/05/2026