Ways to Earn & Points
Place an Order
How to Earn Points by Placing an Order
Overview:
Customers can earn loyalty points every time they place an order on your store. This feature encourages repeat purchases and customer engagement. Here's how you can configure and optimize this earning action.
Configuring Points for "Place an Order"
Navigate to CASA Loyalty in your Shopify Dashboard.
Go to the CASA Loyalty app and click on the "Program" section.
Select Place an Order.
This action allows customeFew readersHow to Change the Points Shown for a Purchase
In Casa Loyalty, the number of points shown on a product purchase is controlled by two things:
Place an Order (Ways to Earn) – This determines how many points customers earn per purchase.
Points on Product Page Extension – This displays the calculated points on the product page.
If you want to change how many points customers receive for a purchase, you need to update the Place an Order rule.
✅ What It Does
The Points on Product Page extension shows customers howFew readersBirthday Points
Celebrate Birthdays with CASA Loyalty
Reward your customers with points on their special day and strengthen their bond with your brand! CASA Loyalty makes it effortless to set up birthday rewards and show appreciation to your customers in the most delightful way. 🎉
Setting Up Birthday Points in CASA Loyalty
1. Enable Birthday Points
Log in to your CASA Loyalty dashboard.
Navigate to Programs from the left-hand menu. Points Setup.
Under "Earn Points," find tFew readersFollow on X
The "Follow on X" feature rewards customers for following your store's X (formerly Twitter) account. This helps you grow your follower base and maintain an engaged audience on social media.
How to Set Up the Feature:
Navigate to the Feature
Go to your CASA Loyalty dashboard.
Click on Program.
Select Points Setup.
Click Add Ways to Earn and choose Follow on X from the options.
Enter Your X Profile Link
In the Social Link field, provide the URFew readersBirthdays Bonus
Overview:
Reward your customers on their special day with bonus loyalty points. The "Birthday" earning action allows customers to earn points twice—once for providing their birthday and again on their actual birthday.
Configuring the Birthday Reward
Navigate to CASA Loyalty in your Shopify Dashboard:
Open the CASA Loyalty app from your Shopify admin.
Select Program from the menu.
Access Points Setup:
In the Program section, click on Setup to view anFew readersShare on TikTok
The "Share on TikTok" feature rewards customers for sharing your store’s content on TikTok, helping you reach a broader audience and increase brand awareness on one of the fastest-growing social media platforms.
How to Set Up the Feature:
Navigate to the Feature
Go to your CASA Loyalty dashboard.
Click on Program.
Select Points Setup.
Click Add Ways to Earn and choose Share on TikTok from the options.
Enter the Content Link
In the Share LinkFew readersFollow on Instagram
Grow Your Audience with the "Follow on Instagram" Feature
The "Follow on Instagram" feature rewards customers for following your store's Instagram account, helping you grow your social media presence and build stronger connections with your audience.
How to Set Up the Feature:
Navigate to the Feature
Go to your CASA Loyalty dashboard.
Click on Program.
Select Points Setup.
Click Add Ways to Earn and choose Follow on Instagram from the options.
EnterFew readersHow Spending Bonuses Work in Casa Loyalty (Cashback Program)
The Spending Bonuses feature in Casa Loyalty is essentially a cashback system that rewards customers based on how much they spend. This allows you to incentivize purchases while giving customers a clear return on their spending.
In this guide, we’ll walk you through how it works and how to set it up effectively.
What is a Spending Bonus?
A Spending Bonus is a rule that gives custorewards customers a discount or gift card. based on their order value.
For example:
SpendFew readersSignup Bonus
Signup Bonus Feature in CASA Loyalty
The Signup Bonus feature in CASA Loyalty is pre-selected and ready to use as soon as you install the app. It is a simple yet effective way to reward your customers for joining your loyalty program and encourage them to start engaging with your store immediately.
How to Configure the Signup Bonus
Navigate to the Signup Bonus Setting:
Go to your CASA Loyalty dashboard.
Click on Program.
Locate the Signup Bonus option in the WaFew readersFollow on TikTok
The "Follow on TikTok" feature rewards customers for following your store's TikTok account, helping you expand your reach and build a stronger presence on this popular platform.
How to Set Up the Feature:
Navigate to the Feature
Go to your CASA Loyalty dashboard.
Click on Program.
Select Points Setup.
Click Add Ways to Earn and choose Follow on TikTok from the options.
Enter Your TikTok Profile Link
In the Social Link field, provide the URFew readersHow to set up Google Maps Review in ways to earn.
Casa Loyalty is one of the only apps that allows you to reward customers for legitimate Google Maps reviews. By enabling this feature, you can collect reviews for your store's physical location while rewarding your loyal customers with points. Here’s how you can set it up:
Step 1: Navigate to the Points Setup Page
Open the Casa Loyalty app dashboard.
In the left-hand menu, navigate to Programs Points Setup.
Once the points page opens, click on "Add Ways toFew readersShare on Facebook
The "Share on Facebook" feature rewards customers for sharing your store's page or promotions on Facebook. This is a fantastic way to increase your brand's visibility and attract potential customers through social media.
How to Set Up the Feature:
Navigate to the Feature
Go to your CASA Loyalty dashboard.
Click on Program.
Select Points Setup.
Click Add Ways to Earn and choose Share on Facebook from the options.
Enter Your Facebook Page Link
IFew readersHow to Choose When to Reward Customers in CASA Loyalty
Setting up when and how customers earn rewards is a crucial step in creating a loyalty program that aligns with your business goals. CASA Loyalty gives you complete control over when to issue or cancel rewards and which parts of an order contribute to point calculations.
Navigation
To configure these settings:
Open the CASA Loyalty app dashboard.
Scroll to the bottom of the left-hand menu and click on Settings.
In the Settings section, select the Platform optiFew readers🏅 Casa Points Program Overview
This guide explains everything you need to know about the Casa Loyalty Points Program — how it works, how to set it up, and how to optimize it for customer retention and engagement.
1. What Is the Casa Points Program?
With Casa Loyalty, your customers automatically earn points every time they place an order on your store. It’s a powerful way to encourage repeat purchases, build engagement, and strengthen brand loyalty.
2. How to Configure “Earn Points for PlaciFew readersShare on X
The "Share on X" feature allows customers to earn rewards by sharing your store's content on X (formerly Twitter). This boosts your store's visibility and helps you tap into new audiences through customer endorsements.
How to Set Up the Feature:
Navigate to the Feature
Go to your CASA Loyalty dashboard.
Click on Program.
Select Points Setup.
Click Add Ways to Earn and choose Share on X from the options.
Configure the Sharing Details
In the ShaFew readersSubscribe to YouTube
The "Subscribe to YouTube Channel" feature rewards customers for subscribing to your store's YouTube channel, helping you grow your audience and enhance your video marketing efforts.
How to Set Up the Feature:
Navigate to the Feature
Go to your CASA Loyalty dashboard.
Click on Program.
Select Points Setup.
Click Add Ways to Earn and choose Subscribe to YouTube Channel from the options.
Enter Your YouTube Channel Link
In the Social Link fieldFew readersReview To Earn, Review a Product
Casa Loyalty allows you to reward customers with loyalty points when they leave a product review — a great way to boost engagement and incentivize feedback. This feature is powered through our integration with Judge.me. Here’s how you can set it up:
Step 1: Connect Judge.me with Casa Loyalty
Before setting up the "Review a Product" way to earn, make sure Judge.me is properly connected with your Casa Loyalty account.
To do this, follow our integration guide: 👉 How to connect Judge.meFew readersShare on YouTube
The "Share on YouTube" feature rewards customers for sharing your store’s content on YouTube. This helps you tap into YouTube's vast audience, driving more traffic and visibility for your brand.
How to Set Up the Feature:
Navigate to the Feature
Go to your CASA Loyalty dashboard.
Click on Program.
Select Points Setup.
Click Add Ways to Earn and choose Share on YouTube from the options.
Enter the Content Link
In the Share Link field, provFew readersWhat is the Difference Between Fixed and Increment Points?
In CASA Loyalty, you have two powerful redemption styles to offer your customers: Fixed Points and Increment Points. Each approach shapes the customer experience differently, catering to various loyalty strategies and preferences. Understanding these styles helps you design a program that aligns with your brand goals and engages your customers effectively.
Fixed Points
With the Fixed Points style, customers redeem points in a precise, predefined amount. This method is straigFew readersLike on Facebook
The "Like on Facebook" feature rewards customers for liking your store's Facebook page, boosting your social media presence and engagement.
How to Set Up the Feature
Navigate to the Feature
Go to your CASA Loyalty dashboard.
Click on Program.
Select Points Setup.
Click Add Ways to Earn and choose Like on Facebook from the options.
Enter Your Facebook Page Link
In the Social Link field, provide the URL for your store's Facebook page.
SetFew readersHow Are Points Allotted for Orders in Casa Loyalty?
In Casa Loyalty, one of the most popular ways to reward customers is by giving them points for placing orders. This is typically configured as something like 10 points per $1 spent.
But how do we calculate what amount the points are given on? Let's break it down.
💡 Points Are Awarded on the Original Product Value
By default, Casa Loyalty awards points based on the original subtotal of the products, before any discounts (like coupon codes) are applied. This means:
📌 ExaFew readers
Ways to Redeem
Order Discount.
The Order Discount feature allows customers to redeem loyalty points for discounts on their total order value at checkout. This makes shopping more rewarding, encourages repeat purchases, and strengthens customer loyalty.
How to Set Up the Order Discount Feature
Navigate to the Feature
Open the CASA Loyalty app dashboard.
Click on Program in the left-side menu.
Go to Points Setup.
Scroll and Click on the Ways to Redeem button and select Order Discount.Few readersFree Shipping
The Free Shipping feature lets customers redeem loyalty points to cover shipping fees, encouraging purchases, reducing cart abandonment, and boosting customer loyalty.
How to Set Up the Free Shipping Feature
Navigate to the Feature
Open the CASA Loyalty app dashboard.
Click on Program in the left-hand menu.
Navigate to Points Setup.
Click on the Ways to Redeem button and select Free Shipping.
Customize the Details
Custom Title and Subtitle
AdFew readersFree Gift Product
The Free Gift Product feature allows customers to redeem their loyalty points to receive a specific product from your store for free. This is an excellent way to showcase popular items, delight your customers, and encourage repeat purchases.
How to Set Up the Free Gift Product Feature
Navigate to the Feature
Open the CASA Loyalty app dashboard.
Click on Program in the left-side menu.
Go to Points Setup.
Click on the Ways to Redeem button and select Free Gift PFew readersStore Credit
The Store Credit feature allows customers to redeem their loyalty points for store credit that can be used towards future purchases. This option gives customers flexibility and encourages them to return to your store, enhancing overall customer satisfaction and loyalty.
How to Set Up the Store Credit Feature
Navigate to the Feature
Open the CASA Loyalty app dashboard.
Click on Program in the left-side menu.
Go to Points Setup.
Scroll and Click on the Ways to RedeFew readersProduct Discount
The Product Discount feature allows you to offer loyalty points as a way for customers to receive discounts on specific products in your store. This reward type is perfect for highlighting certain items and encouraging customers to redeem their points for exclusive discounts.
How to Set Up Product Discount
Navigate to the Feature:
Open the CASA Loyalty app dashboard.
Click on Program in the left-side menu.
Go to Points Setup.
Click on the Ways to Redeem buttoFew readersPercentage Off
The "Percentage Off" feature allows customers to redeem loyalty points for a percentage-based discount on their purchases. This method is a great way to incentivize spending while giving customers a tangible reward for their loyalty.
How to Set Up the Percentage Off Feature:
Navigate to the Feature:
Open the CASA Loyalty app dashboard.
Click on Program in the left-side menu.
Go to Points Setup.
Click on the Ways to Redeem button and select Percentage Off.Few readersPOS Amount Discount
The POS Amount Discount feature allows customers to redeem loyalty points directly at your physical store for an amount-based discount. This feature integrates seamlessly with your POS system, offering a rewarding experience for in-store shoppers and enhancing their loyalty to your brand.
How to Set Up the POS Amount Discount Feature
Navigate to the Feature
Open the CASA Loyalty app dashboard.
Click on Program in the left-side menu.
Go to Points Setup.
Click on theFew readersPOS Percentaged Discount
The POS Percentage Off feature allows customers to redeem loyalty points directly at your physical store for a percentage-based discount on their purchase. This feature seamlessly integrates with your POS system, providing an engaging in-store shopping experience that fosters loyalty.
How to Set Up the POS Percentage Off Feature
Navigate to the Feature
Open the CASA Loyalty app dashboard.
Click on Program in the left-side menu.
Go to Points Setup.
Scroll and ClickFew readersAmount Discount
The "Amount Discount" feature allows customers to use their loyalty points for direct discounts at checkout, making their shopping experience more rewarding. It’s a simple yet effective way to thank your customers, encourage repeat purchases, and strengthen brand loyalty.
How to Set Up the Amount Discount Feature:
Navigate to the Feature:
Open the CASA Loyalty app dashboard.
Click on Program in the left-side menu.
Go to Points Setup.
Click on the Ways to RedeFew readersGiftcard
The Gift Card feature allows customers to redeem their loyalty points for gift cards, giving them the flexibility to use their rewards at their convenience. It’s a perfect way to add value to your loyalty program and provide an enhanced shopping experience.
How to Set Up the Gift Card Feature
Navigate to the Feature
Open the CASA Loyalty app dashboard.
Click on Program in the left-side menu.
Go to Points Setup.
Click on the Ways to Redeem button and select GifFew readers
Landing Page
Setting Up Your Casa Loyalty Landing Page
This guide walks you through the full process of creating and activating your Casa Loyalty landing page on your Shopify store.
1. Create the Loyalty Page
Go to Shopify Admin → Online Store → Pages
Click Add Page
Name the page (e.g., "Rewards" or "Casa Loyalty")
Click Save
2. Create the Custom Template
Go to Online Store → Themes
Find your published/live theme
Click the three dots (...) → Edit code
For Classic Editor:
InFew readersHow to edit a landing page (video)
https://www.awesomescreenshot.com/video/46612383?key=12b00c0b39fe91bd4b67e532a38d3077Few readersCustomizing Your Casa Loyalty Landing Page
Your Casa Loyalty landing page is your storefront’s digital loyalty hub — where customers interact with your rewards program, check points, redeem rewards, refer friends, and more. With our Landing Page Editor, you have full control over the content, design, and layout of each section. This guide will walk you through every step to customize your landing page from the Casa Loyalty dashboard.
📍 Accessing the Landing Page Editor
Go to your Casa Loyalty Dashboard.
From the *Few readersHow to Set Up Your Casa Loyalty Landing Page (Updated Method)
Setting up a loyalty landing page for your store is essential to engage customers, track points, and boost repeat sales. Casa Loyalty now offers an updated method to quickly create and activate your landing page—even if you don’t have special permissions or direct collaborator access.
Follow this step-by-step guide to get your loyalty page live.
Step 1: Create a New Page in Shopify
Log in to your Shopify Admin.
Go to Online Store → Pages → Add Page.
Enter a title forFew readers
Integrations
How to connect and use Klaviyo with Casa Loyalty
Klaviyo and Casa Loyalty
How to connect and use Klaviyo with Casa Loyalty for email marketing
Klaviyo is a powerful email marketing platform that allows you to personalize customer journeys and send targeted campaigns. With the Casa Loyalty + Klaviyo integration, you can:
Sync loyalty data like point balances and VIP tiers to Klaviyo
Send reward program emails through Klaviyo
Create flows based on customer reward activity
Segment audiences using loyalty info
Personalize email cFew readersIntegrating Casa Loyalty with Gorgias
Connect your loyalty program to your helpdesk — and turn every support conversation into a personalized experience.
With Casa Loyalty + Gorgias, your support agents can see customer loyalty data (like points balance, tier level, and referral link) directly inside the Gorgias sidebar. That means more context, faster responses, and better support.
🎁 Why integrate Casa Loyalty with Gorgias?
Instant access to loyalty data: View loyalty points, tiers, and referral links right inFew readersHow to Integrate Judge.me with Casa Loyalty
Reward customers for leaving product reviews with the Judge.me integration — build trust, boost engagement, and grow your review count with points-based incentives.
Casa Loyalty lets you integrate with Judge.me, a popular Shopify review app, so you can automatically award loyalty points when customers submit product reviews.
Here’s how to set it up:
Step 1: Navigate to the Integrations Section
Open the Casa Loyalty app dashboard.
In the left-hand menu, scroll to the bottomFew readers
FAQs
What is the Difference between Reward Value and Eligible Product?
The difference between Reward Value and Eligible Product:
Reward Value: This is the product that you want to give as a reward (for example, the product the customer will receive for free).
Eligible Product: This is used when you want to create an offer like “Buy X product and get Y product for free.” The eligible product is the product the customer must purchase to qualify for the reward.
So in simple terms, Eligible Product = what the customer buys, and Reward ValueFew readersHow to increase the size of the landing page hero icon:
How to increase the size of the landing page hero icon:
.hero-sec-logo-img
min-width: 260px !important;
Put the above code in the CSS box in the loyalty landing page customizations menu.Few readersSetting Up POS with CASA Loyalty: Complete Guide
Follow these simple steps to enable POS rewards for your customers:
Step 1: Enable POS in Shopify Admin
In Shopify Admin, search for "Sales channels"
Select "Point of Sale"
Click on "Settings" from the left menu
Click on "POS apps"
Locate "Loyalty POS Extension"
Look for the smart grid tile and click "Add"
You'll see a confirmation that it's been added
Step 2: Enable POS in CASA Loyalty
Open CASA Loyalty app
Click on "Settings" in the left menu
NaFew readersHow to Set Up and Use Referrals in CASA Loyalty
The Referrals feature in CASA Loyalty allows you to turn your existing customers into brand ambassadors by rewarding them for referring friends. This feature helps you grow your customer base effortlessly while giving both the referrer and the referred friend an incentive to shop at your store.
How to Navigate to the Referral Feature
Open the CASA Loyalty app from your Shopify dashboard.
Click on Programs in the left-side menu.
Scroll down and click Setup undeFew readersHow to Turn Off the Account Creation Nudge in Casa Loyalty
What is the Account Creation Nudge?
The Account Creation Nudge is a small pop-up that appears when a new user visits your store, encouraging them to sign up for your loyalty program. It’s designed to help you grow your customer base and increase engagement with your rewards system.
Here's what the nudge looks like: ⬇
(https://downloads.intercomcdn.com/i/o/tej5Few readersWhat are Nudges?
What Are Nudges in CASA Loyalty?
Nudges are smart on-site reminders designed to increase engagement with your loyalty program. They gently prompt customers to take key actions, such as creating an account, spending points, or using their rewards, all of which enhance their shopping experience and deepen their connection with your brand.
How to Access Nudges
To set up Nudges in CASA Loyalty, follow these steps:
Open the CASA Loyalty app dashboard.
In the left-hand menu, scFew readersHow to Exclude Products from Earning Points Using Product Tags
Casa Loyalty gives you full control over which products earn points. Using the Excluded Product Tags feature, you can prevent specific products from contributing to points calculations — without touching your collections or earning rules.
This is perfect if you want to reward customers for purchasing high-margin products but not others (e.g., low-margin, wholesale, or sample items).
Where to Find This Setting
Open the Casa Loyalty app in your Shopify Admin.
In the left-haFew readersHow to Edit the Default Widget Panel
Customizing your widget panel to match your brand and provide a tailored user experience is quick and easy. Follow these steps to make the necessary adjustments:
Step 1: Access the Panel Editor
Navigate to the App Dashboard.
From the left-hand side menu, click on Branding.
Locate the Panel card and click Setup to open the panel editor.
Step 2: Customize the Widget Panel
The panel editor allows you to modify various elements of the default widget panel. BeFew readersHow to Setup Automated Email Notification
The Notifications section in CASA Loyalty helps you create and customize automated emails to keep your customers informed and engaged with your loyalty program. Here's how to navigate this feature and make the most out of it.
How to Access Notification
Open the Casa Loyalty app from your Shopify admin.
In the left-hand menu, click on Notifications.
This will open the Notifications dashboard, where you’ll see the list of available email templates:
Points EarnedFew readersUnderstanding Reward Redemption Limits in Loyalty Programs
Loyalty programs play a crucial role in customer retention, but one of the most common questions businesses face is: How many times can a customer redeem the same reward? Understanding how to set up redemption rules can help maintain program sustainability while keeping customers engaged.
Types of Reward Redemption Rules
Loyalty programs often implement different types of redemption rules to balance customer satisfaction with business profitability. Here are some common structures:Few readersWhat Are Some Other Ways I Can Show Points to Users?
CASA Loyalty provides multiple ways to display points to your customers, enhancing visibility and engagement.
Here's how you can set them up:
Navigate to Extensions
Open the CASA Loyalty app dashboard.
From the left-side menu, click on Extensions.
Explore Display Options
On the Extensions page, you'll see three display options presented as cards:
Points on Product Page
Show customers the points they’ll earn for a specific product directly on the product page.Few readersHow to Edit the Widget
Editing your widget to perfectly reflect your brand’s aesthetics and functionality is simple and intuitive. Just follow these steps to ensure it aligns seamlessly with your design and goals.
Step 1: Access the Widget Editor
Go to the App Dashboard.
From the left-hand side menu, click on Branding.
In the Theme card, click Setup. This will open the widget customization page.
Step 2: Customize Your Widget
The widget editor provides various options to personaFew readersHow Customers Can Earn Points in Casa Loyalty and Manual Verification Workflow
Casa Loyalty provides multiple ways for customers to earn points, helping merchants engage their audience and encourage repeat purchases. However, due to platform restrictions, some actions require manual verification. This article explains the supported earning methods, limitations, and how to set up manual approval workflows.
Supported Ways to Earn Points
Customers can earn points through the following actions:
Place an order
Birthday Bonus
Signup Bonus
Like on Facebook
ShFew readersHow to Change the Look of the Widget Launcher Button in CASA Loyalty
The launcher widget button is how your customers interact with your CASA Loyalty panel. Customizing it to match your branding ensures a cohesive and appealing look. Follow this guide to change its appearance effortlessly.
Accessing the Launcher Widget Settings
Navigate to the Branding Settings:
Open your CASA Loyalty app dashboard.
From the left-hand menu, select Branding.
Launcher Setup:
Locate the Launcher card on the page.
Click the Setup button.
--Few readers🗂 Managing Customers in Casa Loyalty
The Customers section of your Casa Loyalty dashboard gives you a clear, organized interface to view and manage your members, track their points, and take action when needed—from updating balances to assigning VIP tiers.
1. Access the Customers Page
From your Shopify Admin, open Casa Loyalty, and click Customers in the left-hand menu. You’ll see a list of all customers who have interacted with your loyalty program:Few readersDo Customers Get a Unique Discount Code When Redeeming Points?
Yes — every customer receives a unique discount code when they redeem their loyalty points in Casa Loyalty.
🔹 How It Works:
When a customer collects enough points and decides to redeem them for a reward (e.g., $5 off, 10% discount, free shipping), Casa Loyalty will automatically generate a one-time-use discount code just for that customer.
✅ Key Features of This Code:
One-time use: Once applied at checkout, the code cannot be used again.
Unique pFew readers
